Support Center FAQ
Find answers to our structural designs, warranty coverage parameters, shipping protocols, and refund systems.
Ordering & Shipping
Aura Luxe processes orders within 12 hours. Express global priorities take 2-4 business days to reach your address, fully tracked with live GPS updates.
Yes, we provide luxury shipping to over 150 countries. Custom duties are calculated at checkout so there are no unexpected fees upon delivery.
Products & Warranty
We use Grade 5 titanium, aerospace aluminum, surgical steel, and genuine Italian Saffiano leathers. This guarantees beautiful texture and lifetime durability.
Yes, all hardware items come with a standard 2-year manufacturer warranty covering internal defect repairs or replacement drops.
Returns & Refunds
We offer a 30-day zero-friction returns policy. Returns are completely free; download a prepaid shipping label from your account dashboard.
Once we scan your return package at the courier depot, your full purchase price is refunded to your card or account within 24 hours.